customer care

Shopping and Ordering at

Welcome to, the online home for AHAVA in North America. We accept orders for delivery in the United States and Canada and carry the complete AHAVA line of skincare and cosmetic products including Face, Body, and Men.

We currently accept all major credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo and PayPal. Unfortunately, we do not accept personal checks and money orders. All prices on are in USD.

While you shop, read about AHAVA’s unique story and origins in the Dead Sea region. Learn about The Osmoter™, a concentrated extract of mineral-rich Dead Sea water that restores natural skin balance for smoother, youthful looking skin. Discover AHAVA’s approach to Environmental Responsibility and see pictures of the magical Dead Sea from which many of AHAVA’s ingredients come.

To help you shop, here are some tips and special features you’ll find on our site.

  1. To view the items in your cart at any time, simply place your mouse cursor over the "YOUR CART" button on the bottom of the screen.

  2. You may change quantities or delete items from the order at any time by viewing your cart, HERE.

  3. Promotions are not stackable. Only one coupon valid per order. Other exclusions may apply.

  4. To checkout and complete your order, click Checkout at the top of any page.

  5. Once your order is processed, you will see an order confirmation message with an order number, confirming the order was placed successfully. You will also receive an email confirming your order.

  6. Your credit card will be invoiced from AHAVA NA LLC, the owner of

  7. You may also create a customer account to securely store your shipping and billing information and to easily access past orders.

  8. To log in to your customer account you will need to enter the username and password used to create the account. In case you forget your password you can easily request for it to be emailed to you. Just enter your username and click Submit, HERE.

Contact Us

We encourage you to contact us anytime with questions or comments about AHAVA products or shopping on

Our Customer Service hours are Monday-Friday 9AM - 5PM EST and responses may take up to 3 business days. We thank you for your patience. You can reach our Customer Service Team using the below contact information, or for general product inquires at

Contact us online
By Email: [email protected]
By Phone, Toll-Free: 1-800-366-7254
By Mail: Customer Service AHAVA 330 7th Avenue New York, NY 10001

Your Account

Click Here to create an account and take advantage of the exclusive offers, new product launches, special sampling and more that come with it. Log in to your User Profile and click on “My Orders” on the right side to check the status of your recent orders and access tracking information.

Benefits of creating an account:

- Easy online shopping – save your shipping/billing information and easily access and track orders.
- Exclusive Offers — reserved just for our registered members.
- New Product News — be the first to know about new products and limited time or seasonal items.
- Manage Your Email Subscriptions – update your email settings anytime.
- Local Event Announcements – receive special invitations to events in your area.

Your Order

Tracking your order

Log in to your User Profile and click on “My Orders” on the right side to check the status of your recent orders and access tracking information.

Sales Tax will be applied to any shipments to New York where AHAVA NA LLC offices are located. This will automatically be added to your invoice from AHAVA NA LLC. only accepts and processes orders shipping to the US and Canada.

Shipping Info

Shipping costs

Order Total FedEx SmartPost UPS Ground UPS 2nd Day UPS Overnight
Orders Over $75 FREE with code FREESHIP $9.95 USD $19.95 USD $25.95 USD
Orders Less
Than $75
$6.95 USD $9.95 USD $19.95 USD $25.95 USD

FREE shipping on orders over $75 with code FREESHIP applies only to the FREE FedEx SmartPost option within the continental United States.

Shipping and Delivery Times

Orders are typically processed and shipped within 48 hours from the time they are placed. Please be aware that our warehouse is open Monday-Friday. Orders received after 1:00pm on Friday or on a weekend will ship the following week. Warehouse is closed on all national holidays and orders will ship the following business day.

Every attempt will be made to ship UPS 2nd Day and UPS Overnight orders received before 1:00pm EST Monday-Friday on the same day they are placed. Orders received after 1:00pm EST will ship the following business day. UPS 2nd Day and Overnight orders cannot be delivered on Saturdays. FedEx SmartPost orders typically arrive within 2-7 business days.

We are only able to ship to P.O and APO addresses via the USPS Ground Shipping option. For other methods of shipping, please provide a physical address.


Orders being delivered to Canada ship USPS and typically arrive within 10-21 days. The cost for Canadian shipment is $24.95 USD regardless of order total. Please note: All orders shipping to Canada are subject to applicable duties and customs fees.

If you have any questions or concerns regarding delivery please Contact Us at [email protected] or call 1-800-366-7254 Mon-Fri 9am-5pm EST.

Returns offers a no-risk, 30-day money-back guarantee. Simply return any container with fifty percent or more of the product remaining for a full refund. Send the product along with your full contact information and order number to the following address.

co/ ADS
614 Route 303
Blauvelt, NY 10913

We will refund your credit card minus shipping and handling charges, if any. Returns typically require 10 business days for processing once received by our warehouse. Costs to return items to AHAVA are the responsibility of the customer.

If you receive a damaged product, Contact Us immediately to notify us about the situation and we will arrange for a replacement to be sent to you.

Subscribe & Unsubscribe

Sign up to receive AHAVA newsletters by clicking on “Email Sign-up” at the top of any page. Newsletters regularly offer Free Shipping and Gift offers as well as exclusive coupons, event announcements and more.

To unsubscribe, simply click the unsubscribe link at the bottom of any email newsletter you receive from us, or Contact Us directly with your request and we will unsubscribe you from our list.

Find a Store near You

Use our Store Locator to find a retail store in your area that carries AHAVA products. You can access the Store Locator any time using the “AHAVA NEAR YOU” button on the bottom of your screen.

Skin Friendly Products

All AHAVA products are:


Online Security

The security of your order is very important to us. When you place an order, we encode your information using Secure Socket Layer (SSL) encryption technology and government-approved encryption software, the most advanced consumer online security technique to date. Your order will be placed safely and securely. If you have questions about the security of your order please contact customer service at [email protected].

Sales tax

We are required by law to collect state sales tax on orders being shipped to New York. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required). If you have questions regarding sales tax, please feel free to Contact Us.

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