Orders, Shipping and Delivery
Once you have placed your order on our website, it will be processed by our warehouse within 24 to 48 hours. Orders are then shipped Mondays through Fridays, excluding holidays. We’ll ship as soon as possible, within 2-7 business days from processing your order. You will receive an email as soon as your order has shipped.
Once your order has shipped, you will receive an email with an order tracking number that will give you information on where your package is and when it is scheduled to arrive at your door. Please allow 24 to 48 hours after placing your order to receive the tracking number. If you have not received it within 48 hours, contact us here, so we can help. or check in this link
Delivery is available within the continental United States, Alaska, Hawaii, and Canada.
We do! All orders over $69 include free shipping.
Unfortunately, we are unable to make any address changes after your order has been placed. Please make sure your order includes the correct shipping address.
Of course! Free samples will be provided with every order so you can try more of our products.
Unfortunately, only one promo code can be used per order.
We accept all major credit card brands including Visa, MasterCard, American Express and Discover. We also accept payment through PayPal, Klarna, Shopay, Apple pay, Google pay and debit cards with the Visa or MasterCard logo. Unfortunately, we do not accept personal checks or money orders.
We understand that mistakes happen. If you wish to cancel an order, please contact us through our contact page, ideally within an hour after placing it, and we will try to help. Cancellation is not guaranteed. We are however unable to cancel an order if it has already shipped.
Our customer service team is
available to answer all of your questions. You can contact us through our contact
Additionally, our new
chatbot will be happy to assist in any way it can.
Returns and Exchanges
We will issue a full refund and give you your money back on any product container returned at least half full within 30 days. We currently don’t process exchanges, but you can easily return a product and purchase the one you want instead.
Please contact us through our contact us page.
Please allow 2-3 business days for your request to be addressed.
Once you contact us about a return, please allow 2-3 business days for your request to be addressed. Once the return is processed, you can expect to see a refund in your bank account within 7 to 10 business days.
Yes. We are proud to have been a vegan brand from the very beginning. Born in the magnificent Dead Sea and constantly striving to honor our natural environment, we made it a founding principle to stay away from animal-derived ingredients. Decades later, we are proud to say our formulations remain vegan.
Absolutely. ‘Clean’ is not just a label for us, it’s a state of mind. We choose our ingredients mindfully and only use products that are kind to your skin and non-toxic. They are clearly listed for your examination. We believe in honoring nature’s offering and strive to give you the best that the Dead Sea has to offer, free from superfluous nasties. There are no traces of potentially harmful ingredients in any of our products so you can use them with real peace of mind.
No. While we do heavily rely on naturally-sourced ingredients, we also use active ingredients made by scientists in our labs for our product formulations. There are no traces of potentially harmful ingredients in any of our products so you can use them with real peace of mind.
No. As a vegan brand, we never perform tests on animals or use any animal-derived ingredients. Honoring our natural environment and its fauna is a founding principle for AHAVA.
Patented in 1989, Osmoter™ is our exclusive signature blend of potent minerals sourced directly from the Dead Sea. Created through natural solar evaporation of Dead Sea water, it contains balanced levels of some of the most essential minerals for your skin including Magnesium, Sodium, Potassium and Calcium. You can think of it as a ‘moisture magnet’: it acts as an osmotic pump bringing moisture from the depths of the skin up to the epidermis at the surface, improving overall nutrition and hydration. All of our products include Osmoter™.
Our factory, laboratories and research centers are all located on the shores of the Dead Sea, surrounded by the salt-rich water and desert dunes. We are the only cosmetic company to have its facilities in the region. Observing this unique environment everyday right outside of our windows is a constant reminder of our reliance on nature and the importance of honoring and safeguarding it.
We believe in the unstoppable powers of nature and science combined. That is why we have our own in-house Research and Development team made of dedicated scientists working to transform the ancient natural beauty secrets of the Dead Sea into modern result-driven skincare. With a dozen patents and innovations under their belts, our researchers are focused on creating new ways for the skin to strengthen and rejuvenate itself. Our Formulation Laboratory is a world leader in high electrolyte colloidal systems for cosmetic application and our Skin Biotechnology Laboratory is one of the world’s most advanced research laboratories, investigating the biological effects of minerals on skin. Our scientists collaborate with universities and research institutes worldwide and frequently publish findings in major scientific journals.
Yes. Parabens are a type of preservatives widely used in the cosmetic industry that are often linked to allergic reactions, skin rashes and irritations. For that reason, there are no Parabens in any of our products.
Yes. Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES) are commonly used foaming detergents which dermatologists believe to be causing damage to the skin’s natural barrier. They also play a role in the development of skin disorders. For that reason, there are no SLS/SLES in any of our products.
Yes. Genetically Modified Organisms are natural elements that have had their genetic code changed by man to be something they are not naturally meant to be. We believe honoring nature is key to achieving wellbeing and beautiful skin. For that reason, there are no GMOs in any of our products.
Yes. microbeads are tiny plastic particles often used in exfoliating products, which cannot be filtered in our water systems and end up in lakes and oceans, where they may be mistaken for food by fish and other wildlife. As an environmentally conscious brand, we prefer to use natural exfoliants instead. For that reason, there are no microbeads in any of our products.
Yes. In addition to banning Parabens, SLS/SLES, GMOs and Microbeads, we do not use any Phthalates, Mineral oils, Alcohol, Petroleum or other ingredients that can harm your skin. You can use our products with real peace of mind: we only use ingredients kind to your skin.
Yes. All of our products undergo dermatological testing. They are also allergy tested and approved for sensitive skin. Products meant for use around the eyes are also ophthalmologically tested and fragrance-free.
Pregnant women can use all our FACIAL products without any concerns*.
In our BODY products, we do not recommend using:
1. 'Natural Dead Sea Bath Salts' - since it is not recommended to take a hot bath during pregnancy.
2. Natural Dead Sea Mud - are also not recommended since they must be heated before being applied to the body.
*we do recommend that you consult your physician before using any of our products during your pregnancy.
The Dead Sea is the world’s largest source of minerals credited with improving the skin’s appearance. Minerals such as Magnesium, Sodium, Potassium and Calcium are essential to supporting the skin’s own processes. With age and our modern lifestyle, the level of minerals in our skin declines. That is why people from all over the world have sought the benefits of the Dead Sea for skin vitality and youthfulness: Its water is made of 34 percent solid minerals – ten times more than any other body of water in the world. Combined with other wonders of the lowest place on earth, such as purifying mud, invigorating salts and powerful desert plants, we embrace our natural environment and aim to transport you on your very own journey to the Dead Sea.
Honoring our environment and safeguarding nature are top priorities for us. Our extraction process is eco-friendly and does not pollute or damage the delicate ecological balance of the Dead Sea. That’s why we have exclusive rights to extract minerals from its water. To do so, we use natural solar evaporation. We also pioneered a natural wastewater system using flora to filter waste and allowing us to return clean water back to mother nature.
Yes. It is very important for us to be mindful of our environment and its future. That is why we employ green, sustainable methods at every stage of our product circularity. We also pioneered a natural wastewater system using flora to filter waste and allowing us to return clean water back to mother nature in our production process.
A-Listers Rewards Program
Personally You Product
Personally You is a unique skincare product. What is unique about it?
Its formulation is 100% personalized, which means every Personally You product
has a different formula - contains different active ingredients in different
ratios every time it is produced.
The answer is simple: you and your skin.
The cutting-edge technology, on the other hand, is far from simple; it's
a result of over a decade's worth of research and development that brings
previously unimaginable efficacy into skincare.
We know there are no two individuals who have identical skin – to
provide the perfect skincare to every one of our customers, personalization is
the only ideal solution.
We have developed an advanced intelligent software using artificial
intelligence (AI) to diagnose your skin type and its needs. The software
balances the objective and subjective information you provide us with in a
simple diagnostic questionnaire and based on the results, your unique skincare
formula is created.
We don't recommend it. The skincare product you receive is based on a
diagnosis of your skin's needs at a specific time. Your skin's needs change,
though (depending on the season, diet and lifestyle changes, etc.) and so we
recommend re-assessing your skin for each additional order. The diagnostic process
is quick and simple, and your resulting product will be so much more effective.
(Yes, it is that accurate!)
Each Personally You product is manufactured individually, one at a time,
in our dedicated lab on the shores of the Dead Sea.
Simply enter and fill in our diagnostic questionnaire Here – you will only need to spare about 3 minutes
for it. Then your unique formula is ready to be ordered! Add it to your cart,
pay, and we start manufacturing it immediately. Finally, your finished and sealed product is
hand-packaged and shipped directly to you.
The exact composition of your Personally You is based on the results of
the diagnostic process – you will get a complete list of your unique formula's
Rest assured we only use organic raw materials (OsmoterTM, salts,
mud, plants). None of our ingredients contain parabens, SLS/SLES,
animal-derived ingredients (we are 100% vegan!), mineral oil, petroleum
by-products, and GMO's (genetically engineered plant extracts).
As we craft your unique formula on the very shores of the
Dead Sea, it may take us up to 14 business days to deliver the exclusive
package to your doorstep. If you're also expecting other AHAVA skincare, you
will get two separate shipments. Thank you for your patience – we promise the
wait is worth it!