Terms of service

Loyalty Terms & Conditions

The AHAVA Rewards Loyalty Program (“AHAVA's Loyalty Program”) is offered by AHAVA Dead Sea Laboratories Ltd. either directly or through one of its subsidiaries ("Company", “we”, or “us”).

These terms and conditions apply to the AHAVA's Loyalty Program and any promotional activity and member transactions relating to the AHAVA's Loyalty Program. By registering for and participating in the AHAVA's Loyalty Program, you agree to be bound by these terms and conditions.

Sign Up to the AHAVA's Loyalty Program

To become a member of AHAVA's Loyalty Program (A-Listers), simply create an account online at our rewards page , or on our account creation page. Please note, purchasing online will not automatically enroll you in the program. Take a moment to sign up and unlock the rewards that await you.

You must notify us if your email address or any other personal details provided as part of sign-up changes. AHAVA is not responsible for any loss of AHAVA's Loyalty Program benefits arising from you not notifying us of any change in personal details.

Limit one (1) AHAVA loyalty account (“Account”) permitted per person and per email address.

  • AHAVA staff are not eligible to join the AHAVA's Loyalty Program.
  • AHAVA Rewards Points balance and rewards are not transferrable and cannot be shared with anyone else.
  • You must be at least 16 years of age. If you are under the age of 18, you need the consent of your parent or guardian to join.
  • The AHAVA's Loyalty Program is available to AHAVA customers in United States & Canada
  • Member communications and personal data
  • When you join the AHAVA's Loyalty Program, you agree to receive email communications from AHAVA for the purposes of:
  • providing you with marketing, product and special offer information; and
  • notifying you of matters relevant to your AHAVA loyalty membership, including Points and rewards expiry.
  • You can opt out of receiving these emails by clicking the ‘unsubscribe’ button at the bottom of any AHAVA's email or updating your preferences.
  • By joining the AHAVA's Loyalty Program you agree to let us collect, use and disclose your data (including personal information) in accordance with our Privacy Policy and these terms and conditions.

    Earning AHAVA Rewards Points

    You can earn AHAVA Rewards Points (“Points”) by making a purchase, sharing on social, subscribing to our SMS list, leaving a review and/or referring friends. Current options and further details on each option for obtaining Points are listed below: 

    Purchases: Earn one (1) Point for every dollar (rounded down to the nearest dollar) you spend on AHAVA products, both online at https://www.ahava.com. Spend excludes shipping costs and Points are calculated on your actual spend after any discounts, gift Coupons/gift cards:

    Online Purchases: Simply shop on our online store https://www.ahava.com/ and your Points will be automatically added to your Account once the order is shipped. You must be signed into your Account when you make a purchase for Points to be accrued;

    Points will be accrued at the following rate:

    • 1 point = $1 USD spend (United States)

    • Share: 15 points, for sharing our website with your Facebook crowd

    • Following: Earn ten (10) AHAVA Rewards points when you follow AHAVA on Instagram In order receive the AHAVA Rewards points you must click through to Instagram from the AHAVA Rewards webpage;

    • Review: Earn one hundred (100) Points when you leave a product review after purchase (you will receive an email with review request only reviews from said email will entitle you to points). For a photo or video attached to your review we add an extra Ten (10) Points (Each). Reviews that contain obscene, offensive, or other language and/or images communicating messages inconsistent with the positive images with which AHAVA wishes to associate itself (as determined by AHAVA in its sole discretion) will be void and disqualified. Each review should reflect the your honest and truthful opinions and actual experiences. You should be sure to have used the products, and done so consistent with stated instructions.

    • Refer: Earn two hundred and fifty (250) Points when you refer your friends by using our referral section of our website to invite your friends to join AHAVA Rewards. Your friend must join before you will earn the 250 Points. There are no restrictions on the number of friends you may invite. Each referral must be manually key stroked and manually entered by the individual member. Automated and/or repetitive submission of referrals (including but not limited to referrals made using any script, macro, bot or sweepstakes service) will be disqualified. Automated or bulk referrals made by third parties will be disqualified.

    • Please only refer friends who are happy to receive information from AHAVA and who have given their consent for you to pass on their details.

    • Sign up for SMS: Earn a hundred (100) Points when you sign up for text messages from the AHAVA Rewards page.

    Examples of the award of Points for purchases where a discount/gift Coupon applies, are outlined below:

    • If you purchase a product which is $100 and receive a 30% discount on the purchase (total spend $70), you will receive seventy (70) Points.

    • If you purchase a product which is $100 and use a $40 gift Coupon on the purchase (total spend $60), you will receive sixty (60) Points.

    • For in-store purchases, points may take up to 24 hours to be credited to your AHAVA Rewards account after completion of the upload of your receipt to the AHAVA website. For online purchases, Points for order made on the AHAVA website will be awarded once the order is marked as ‘paid’ in Shopify.

    We may deduct from your Account any Points:

    • credited to your Account as a result of an error;

    • relating to a transaction that has been cancelled, reversed or refunded;

    • relating to any suspected fraudulent activity; or

    • relating to an order that AHAVA reasonably believes was for a commercial purpose or commercial in quantity.

    Your AHAVA Rewards Point balance and any Coupons you redeem through the AHAVA's Loyalty Program are not transferable to anyone else and are not redeemable for cash.

    Redeeming AHAVA Rewards Points

    You can redeem your Points for coupon codes or products available in the AHAVA Rewards current product catalog. AHAVA Rewards coupon codes (“Coupons”) are redeemable at https://www.ahava.com/. Only one Coupon can be used per transaction. Coupons can be self-issued via https://www.ahava.com/ by following the prompts to redeem Points for a Coupon on site. Once Points have been redeemed for a Coupon, you cannot then redeem the same Points for a product, and vice-versa. We have a range of products available in our product catalog for you to also purchase with Points. Have a look at our top picks you can redeem within your logged in Account online at https://www.ahava.com/pages/rewards. Once you choose to redeem your Points for a product, just add it to your cart from the rewards page.. Standing shipping fees will still apply.

    We offer point redemption at 6 levels:

    • A discount of 10 dollars (100 points) - for purchases of 50 dollars or more

    • A discount of 20 dollars (200 points) - for purchases of 100 dollars or more

    • A discount of 25 dollars (300 points) - for purchases of 100 dollars or more

    • A discount of 45 dollars (450 points) - for purchases of 150 dollars or more

    • A discount of 50 dollars (500 points) - for purchases of 200 dollars or more

    • A discount of 60 dollars (600 points) - for purchases of 200 dollars or more

    When you convert your Points into a Coupon, you will have 60 calendar days from the date of conversion to use your Coupon. If you return or cancel an order in which you redeemed a Coupon, the Coupon will be reissued to your Account with its original expiry date.

    Each Coupon can only be used once and AHAVA will not be held liable if a Coupon is not able to be redeemed for any reason. When using a Coupon, you must spend at least $1. Coupons are not valid for use towards the purchase of gift cards. AHAVA reserves the right to exclude certain items and promotions from being redeemed by using a Coupon.

    Points will expire 12 months after they are earned. This means that if you make multiple purchases in one year, you will have Points expiring on multiple dates the following year. If you are to return your order after Points were assigned, those Points will be deducted from your Points balance. For example: If you spend $50 on 1 March of the first year, you will earn 50 Points. These Points will expire at the end of February of the second year.

    We will notify you using the email address linked to your Account approximately one (1) month before any of your Points are due to expire, if you have not opted out of receiving loyalty communications.

    AHAVA Membership Levels

    The current spending thresholds for each membership tier (“Membership Tier”) are:

    The Admired - Spend $100

    The Applauded - Spend $300

    The Awarded - Spend $500

    Your AHAVA Membership year starts from (i) the date you joined AHAVA Rewards; or (ii) the date you last changed or maintained your Membership Tier (whichever date is later). Your AHAVA Membership year runs for 12 months. (a “Membership Year”).

    You can accumulate AHAVA Membership Tier spend by making a purchase:

    Online Purchases: Simply shop on our online store (https://www.ahava.com/) and your Membership Tier spend will be automatically added to your Account once the order is shipped. Must be signed into your Account for Membership Tier spend to be accrued;

    Spend excludes shipping costs and Points are calculated on your actual spend after any discounts, gift Coupons/gift cards.

    For online purchases, Membership Tier spend will be credited to your Account once your order ships. For in-store purchases, Membership Tier spend may take up to 24 hours to be credited to your Account.

    At the end of each Membership Year, your Membership Tier will be determined by your spend on AHAVA in that Membership Year and your spend balance will be reset to $0. You will then remain in that Membership Tier until the end of your next Membership Year, unless your rolling 12 month spend qualifies you to move to a higher Membership Tier, or if your Points balance is less than the minimum required for that Membership Tier, you will downgrade to the previous Membership Tier.

    We may deduct from your AHAVAs Membership Tier spend balance any amounts:

    • credited to your Account as a result of an error;

    • relating to a transaction that has been cancelled, reversed or refunded;

    • relating to any suspected fraudulent activity; or

    • relating to an order that AHAVA reasonably believes was for a commercial purpose or commercial in quantity.

    The benefits that members of each Membership Tier are eligible to receive are set out in the table below. These benefits may change, but if we reduce the benefits that apply to the Membership Tier you are in, we will let you know by sending an email to the email address linked to your Account, if you have not opted out of loyalty communications:

    Membership Tier

    The Admired

    • 1 Point for Every $ Spent

    • Birthday Gift

    The Applauded

    • 1 Point for Every $ Spent

    • 100 Points upon tier entry

    • 50 Addtional Birthday Points

    The Awarded

    • 1 Point for Every $ Spent

    • 200 Points upon tier entry

    • 50 Addtional Birthday Points

    • Exclusive Offers 

    Your AHAVA Rewards Membership may be terminated or suspended if we reasonably suspect that you have:

    breached these terms and conditions;

    engaged in or may engage in fraudulent conduct, or conduct that is reasonably suspected to be fraudulent, in relation to your AHAVA Rewards Account; or

    engaged in inappropriate conduct that undermines the legitimate interests of AHAVA.

    AHAVAs Birthday Rewards

    Members who are eligible for a Birthday reward will receive their Birthday gift via email (if they have not opted out of loyalty communications) on the birthday noted in their account, or at such other time as AHAVA considers appropriate. Birthday Rewards may change from time to time at AHAVA’s discretion. The 50 bonus points for your birthday will be provided on the date of your birthday.

    Your Birthday gift is redeemable online only and must be used within 30 days of the date of issuance. You must be logged in to your AHAVAs Rewards account to redeem your Birthday gift. Birthday gifts that are not redeemed within 30 days of issuance will be rendered null and void.

    General

    AHAVA reserves the right to moderate and remove points from customers/purchases if AHAVA expects illegitimate activity (ie. Buying bulk products in a retailer and then returning these after points have been allocated).

    You may terminate your AHAVA Rewards membership at any time by contacting AHAVA customer service.

    If your AHAVA Rewards membership is terminated (by you or us), all outstanding Points and any AHAVA Rewards Coupons you have redeemed will no longer be valid and will be rendered null and void.

    We may cancel or suspend the AHAVA's Loyalty Program or change these terms and conditions at any time. If we do, we may or may not notify you, depending on the change we make. An up-to-date copy of our terms can be found at https://www.ahava.com/pages/rewards-terms-and-conditions

    Where AHAVA gives you notice by email, you agree that the notice is deemed to have been provided to you on the date of the email.

    These terms and conditions do not limit your rights under the American Consumer Law. If you are a consumer under the American Consumer Law, our goods come with guarantees that cannot be excluded under law.

    These terms and conditions are governed by the laws of the State of New York , USA.

    You must comply with all applicable laws, codes and regulations including any advertising codes requiring that you disclose when a post or review is incentivized and that the post is prominently labelled with #AD in a place which is obvious to viewers.

    You agree to:(a) not make any false statement relating to AHAVA in public or online (including on social media), to the press or elsewhere;

    (b) remove any violative or improper posts over which you have control at the request of AHAVA as soon as practicably possible.

    For United States residents, except where prohibited by law, as a condition of participating in the AHAVA's Loyalty Program, each Member agrees that

    (1) any and all disputes and causes of action arising out of or connected with this AHAVA's Loyalty Program shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of JAMS and held at the JAMS regional office nearest the Member;

    (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and

    (3) judgment upon such arbitration award may be entered in any court having jurisdiction. Under no circumstances will any Member be permitted to obtain awards for, and Member hereby waives all rights to claim, punitive, incidental or consequential damages, or any other damages, including attorneys’ fees, other than Member’s actual out-of-pocket expenses, and Member further waives all rights to have damages multiplied or increased. Members further agree that any and all disputes, claims and causes of action arising out of or connected with this AHAVA's Loyalty Program shall be resolved individually, without resort to any form of class action.

    SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

    All issues and questions concerning the construction, validity, interpretation and enforceability of these terms and conditions, or the rights and obligations of the Member and AHAVA in connection with the AHAVA's Loyalty Program, shall be governed by, and construed in accordance with, the laws of the State of New York, without giving effect to any choice of law or conflict of law rules (whether of the State of New York or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of New York.

    AHAVA’ decisions with respect to all aspects of the AHAVA's Loyalty Program are final and binding on all Member’s without right of appeal.

    Any attempt by any Member to obtain more than the stated number of Points by using multiple/different email addresses, identities, registrations and logins, or any other methods will void that Member’s Points.

    Use of any automated system or service to participate is prohibited and will result in disqualification.

    In the event of a dispute as to any registration, the authorized account holder of the email address used to register will be deemed to be the Member.

    The “authorized account holder” is the natural person assigned an email address by an Internet access provider, online service provider or other organization responsible for assigning email addresses for the domain associated with the submitted address.

    Any automated computer receipt or statement of account does not constitute proof of actual number of Points.

    AHAVA reserves the right to withdraw, amend or suspend the AHAVA's Loyalty Program (or to amend these Terms & Conditions) in any way, in the event of an error, technical problem, computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond its reasonable control.

    Any attempt to deliberately damage or to undermine the legitimate operation of the AHAVA's Loyalty Program in any way is a violation of criminal and civil laws and should such an attempt be made, and AHAVA reserves the right to seek remedies and damages to the fullest extent permitted by law.

    You understand and agree by participating in the AHAVA's Loyalty Program that we can make these changes at any time, with or without notice.

    However, we may give you notice of changes to the AHAVA's Loyalty Program by posting an updated version of this page at: www.AHAVAsands.com.au/pages/rewards or via email. AHAVA reserves the right to terminate the AHAVA's Loyalty Program with six months' notice, without compensation.

    This means that regardless of the number of Points you accumulate in the AHAVA's Loyalty Program, your right to accumulate and redeem Points can be terminated six months after we give you notice.