Customer Care

Shipping & Returns

Shipping & Payments



Delivery is available within the continental United States, Alaska, Hawaii and Canada. Get free shipping on orders over $69 ; choose UPS Ground (2-7 business days) for free shipping within the continental United States. Orders less than $69 will be charged $9.95 for standard UPS Ground shipping. Orders are processed by our warehouse within 24-48 hours and are shipped Monday through Friday, excluding holidays. 


Hawaii & Alaska

UPS shipments to Alaska & Hawaii are subject to transit times of 5 - 7 business days.

USPS Shipping

All orders being shipped to a PO Box or APO address will be shipped via USPS. USPS Orders under $69 will be charged $9.95 


Get free shipping on orders over $129.
Orders under $129 to Canada ship USPS and the flat rate cost is $24.95 for all orders. Shipments arrive within 10-21 days, and are subject to applicable duties and customs fees. Payments We accept all major credit cards, including Visa, MasterCard, American Express, Discover, PayPal and debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to New York, New Jersey, Kentucky, Indiana, Illinois, Michigan, South Carolina, Texas, Georgia, Massachusetts, Oklahoma, Colorado, Maryland, DC, Iowa, Arizona, Arkansas, Connecticut, North Carolina, South Carolina, Rhode Island, Virginia, Nevada, Nebraska, Pennsylvania, Wisconsin, Washington, Florida, Minnesota, Kansas, Louisiana, Ohio, Utah,  and California. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required Sales Tax will be applied to any shipments to New York where AHAVA NA LLC offices are located. This will automatically be added to your invoice from AHAVA NA LLC).

Shipping Costs & Delivery Times

Shipping Method  Cost 
Standard Shipping  $8.95
Standard Shipping - Canada  $24.95


If you are not completely satisfied with your purchase, we offer a no-risk 30-day money-back guarantee on any container with 50% or more of the product remaining for a full refund. Simply contact our customer in this page.

Please allow for 2-3 business days for us to address your case.

If you receive a damaged product, contact Customer Service immediately and we’ll arrange a replacement for you.