Terms & Conditions
Welcome to the AHAVA.com (the "Site")
Information You Provide
You may provide us with, and we may collect, information that can be used to identify you as an individual such as your name, email address, telephone number, and home address (“Personal Information”). The types of Personal Information we collect may vary depending on your use of the features of the Site. For example, if you register at the Site, enter a promotion, or opt–in to receive emails or other offers or communications, we collect and store the information provided. We may also ask you to provide other information, such as gender, age, or your product preferences and interests when you use certain Site features or write a product review. Additionally, we may collect payment information, such as a credit card number, when you make a purchase on the Site.
We may also receive and keep information you provide to us regarding other people. For example, if you instruct us to ship your order to someone else, you may provide us with the name and contact information of the intended recipient, and we may use that information to process the shipment and, in some cases, communicate with the intended recipient. We rely on you to obtain the intended recipient's consent to our use of their Personal Information for these limited purposes.
Information We Collect Automatically
Site Usage Information: Ahava and its third–party service providers may also use a variety of technologies that passively or automatically collect information about your device and how you access and use the Site, including your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of features or applications on the Site ("Usage Information"). This data helps us understand what is interesting and relevant to users of the Site so we can best tailor our content.
Device Identifiers: Ahava also automatically collects an IP address or other unique identifier information ("Device Identifier") for the computer or other device (collectively, "Device") you use to access the Site. A Device Identifier is a number or code that is associated with your Device which may be assigned in several ways, such as by the Device manufacturer or automatically assigned to your Device when you access a website. We may use Device Identifiers and other Usage Information to, among other things, administer the Site, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use.
Cookies: Like many websites, we use "cookies" which are data files placed on a Device when it is used to visit a website to collect Usage Information such as Device Identifiers. Cookies may also be used to associate you with social networking sites like Facebook and Instagram and, if you so choose, enable interaction between your activities on the Site and your activities on such social networking site. We, or our vendors, may place cookies or similar technology on your Device for security purposes, to facilitate site navigation, and to personalize your experience while visiting our Site (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location, or demographic information).
Pixel Tags or Web Beacons: We also use web beacons or pixel tags, which are transparent graphic images used to indicate that content has been viewed or used to tell your browser to get content from another server.
Information From Third Parties
We may receive information about you from third parties that feature our products or promotional offers. You may also choose to participate in a third-party application or social media site through which you allow us to collect (or the third-party to share) information about you, including Usage Information and Personal Information.
Third-party Web Analytics
We use third-party web analytics services on the Site, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs, and web beacons to help us analyze how visitors use the Site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the Site. In some cases you may deactivate Google Analytics by opting out at https://tools.google.com/dlpage/gaoptout.
Use And Sharing of Information
Ahava uses the information we collect about you for a variety of business purposes, including:
- responding to your questions and requests
- providing you with access to certain areas and features of the Site
- verifying your identity
- fulfilling product purchases
- communicating with you about your account and activities on the Site
- sending notice of changes to any Ahava policy
- tailoring content, advertisements, and offers
- improving the Site and for internal business purposes
- allowing you to share activities on your social media pages, such as Facebook
- processing applications and transactions
- protecting the security and integrity of the Site
- protecting against, identifying and seeking to prevent fraud and other unlawful activity, claims, and other liabilities
- complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations, and our policies
We also share information for a variety of purposes in order to carry out these and other business purposes. For example, we may share information in the following circumstances:
Third Parties and Business Partners.
We may share your Personal Information with third parties that perform functions on our behalf such as hosting or operating our Site, analyzing data, processing transactions and payments, fulfilling orders, or providing customer service. We also may share information with business partners such as advertisers or sponsors and other third parties that participate in or administer our promotions, contests, sweepstakes, surveys, or provide marketing or promotional assistance. Your Personal Information may also be shared with our subsidiaries, affiliates, or for purposes such as helping maintain and operate the Site, or for other reasons related to the operation of our business.
Protecting Our Company and Others.
In the event that all or a part of our business is merged, sold, or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), Personal Information about you could be transferred to, or shared with, a successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this policy.
Your Privacy Rights, Choice and Access
You may visit and browse the Site without providing Personal Information about yourself. You can also choose not to provide us with any of the Personal Information we request. However, choosing not to provide us with information we request may limit your ability to use certain features or receive certain products or services from us.
Changing Your Information or Contact Preferences.
We offer you certain choices in connection with the Personal Information we collect and how we communicate with you. You can change your preferences by: (i) modifying your registered user information or profile preferences on the Site; (ii) sending us an e–mail by clicking here; (iii) following the opt-out instructions in the communications that you receive; or (iv) contacting us as noted at the end of this policy.
If you would prefer not to accept cookies, most browsers allow you to change your settings to either notify you when you receive a cookie, which lets you choose whether or not to accept it, or set your browser to automatically not accept any cookies. However, please be aware that when you use these browser settings some features and services on our Site may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.
We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Instagram. If you wish to make changes to those settings and preferences, you must follow the process established by the appropriate social media site.
Managing Targeted Advertising.
Ahava licenses technology to serve advertisements on our own Site and within our content as that content is served across the Internet. In addition, Ahava may use third-party network advertisers to serve advertisements on other sites. Ad network providers, the advertisers, and/or sponsors may set and access their own cookies, pixel tags and similar technologies on your Device, and they may otherwise collect or have access to information about you, including Usage Information. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the Site and other websites.
If you prefer to not receive targeted advertising, you can opt out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt–Out Page. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However, the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt–Out Page provides a tool that identifies its member companies that have cookies on your browser and provides you with the ability to opt out of each.
California do Not Track Notice
The Site responds to certain “do not track” signals from browsers. For example, if you set your browser to block cookies, the Site will not place cookies.
Third parties that have content or services on our Site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits. However, we do not knowingly permit such third parties to collect any Personal Information from our Site without your consent.
Ahava does not direct our Site to children under the age of 13, nor do we knowingly collect, use or disclose Personal Information from anyone under 13 years of age. If we learn that a user is under 13 years of age, we will promptly delete any Personal Information that the individual has provided to us.
Security of Your Information
Ahava maintains reasonable administrative, technical, and physical safeguards to protect Personal Information against loss, unauthorized use, disclosure, or destruction, and when transferring information for processing. For example, Ahava restricts authorized access to your Personal Information to those persons who have a legitimate need to know that information, and those persons you have authorized to have access to such information. We also require that third parties providing services on our behalf protect Personal Information and not use it for purposes other than providing assistance to Ahava. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information to you transmit to us.
International Data Transfers
The Site is operated in the United States and made available using equipment located in the United States. The Site is intended for use by residents of the United States. (Country or region specific websites are available for Ahava and products around the world.) We are an international business, so our use of your Personal Information involves the transmission of data on an international basis. Please be aware that information we collect may be transferred to and processed in the United States. By using the Site, or providing us with any information, you acknowledge that the Site is subject to the laws of the United States, and the collection, processing, maintenance and transfer of such information in and to any location in which we operate, including the United States. The privacy laws of those countries may not be equivalent to those in the country where you reside and/or are a citizen.
Posting Guidelines & Terms
These guidelines and terms provide the rules for participating (sharing, tagging, privately messaging, submitting, writing, and/or posting photographs, video, your social media handle or other content) on the Ahava site and other social media pages (e.g. Facebook, Instagram, Twitter, Pinterest, Tumbler) ("User Postings").
The comments and views provided in User Posts are solely those of the visitors to Ahava.com social media pages and do not necessarily reflect our views or opinions. We are not responsible for content submitted to the page. While we do not monitor every User Posting, please be aware that we may remove, without notice, any post that does not comply with the guidelines listed below.
By sharing a User Posting you agree:
- you are at least 13 years old and the sole author of the User Posting
- all content you post is accurate and truthful
- to disclose any material connection to Ahava including receipt of free product samples or compensation or affiliation
- you have permission from any other person(s) featured in your submission
- your posting does not infringe any third-party's copyright, patent, trademark, trade secret, other proprietary rights or rights of publicity or privacy or violate any law or contain false, misleading content
- for content that is covered by intellectual property rights, such as photos, videos, your name, likeness, moniker, (IP content) you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on our brand website, emails, other marketing materials, other social platforms or other sites featuring our products. Ahava is is not obligated to provide you with any attribution or credit and will not be held liable for any failure to provide you with credit or any errors. You are responsible for complying with all third-party terms and conditions
- content submitted by user using a Ahava-created hashtag Ahava shall have the right without limitation to edit, stylize, crop, digitize or alter this content and use your content in accordance with the rights you grant under these Terms on any of our sites, social, platforms or third-party retailer sites that feature Ahava.
You further agree that you will not share any User Posting that:
- includes personal information (e.g. telephone numbers, social security number, driver’s license, house address) for you or anyone else
- violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
- contains any computer viruses, worms or other potentially damaging computer programs or files
- is offensive, libelous, hateful, offensive, threatening, harassing, bullying, ridiculing or otherwise contains objectionable content or language
You agree to indemnify and hold Ahava, its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third-party. By submitting a User Posting, you agree that Ahava may contact you regarding your Using Posting and for other administrative purposes.
Accuracy of Information
We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.
Changes and Policy Updates
Ahava Customer Care
330 Seventh Ave., 10thFloor
New York, NY 10001