Shipping & Returns

Shipping & Payments

Shipping

Delivery is available within the continental United States, Alaska, Hawaii and Canada. Get free shipping on orders over $75; choose UPS Ground (2-7 business days) for free shipping within the continental United States. Orders less than $75 will be charged $8.95 for standard UPS Ground shipping. Orders are processed by our warehouse within 24-48 hours and are shipped Monday through Friday, excluding holidays. 

Expedited Shipping

Expedited orders received before 1:00pm EST Monday through Friday (excluding holidays) will be shipped out the same day. Orders received after 1:00pm EST will ship the following business day. We apologize for the inconvenience, but UPS 2nd Day Air and Overnight orders cannot be delivered on Saturdays.

USPS Shipping

All orders being shipped to a PO Box or APO address will be shipped via USPS. USPS Orders under $75 will be charged $9.95 

Hawaii & Alaska

All orders to Hawaii and Alaska ship 2-Day UPS Delivery and the flat rate cost is $19.95 for all orders. Shop Runner delivery is not currently available for these destinations. 

Canada

All orders to Canada ship USPS and the flat rate cost is $25.95 for all orders. Shipments arrive within 10-21 days, and are subject to applicable duties and customs fees. Payments We accept all major credit cards, including Visa, MasterCard, American Express, Discover, PayPal and debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to New York. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required Sales Tax will be applied to any shipments to New York where AHAVA NA LLC offices are located. This will automatically be added to your invoice from AHAVA NA LLC).

Shipping Costs & Delivery Times

Shipping Method  Cost 
Standard Shipping  $8.95
2-Day Shipping  $19.95
Next Day Delivery  $25.95

Returns

If you’re not completely satisfied with your purchase, we offer a no-risk 30-day money-back guarantee. Simply return your product with fifty percent or more remaining in the container, along with your order number, full name and email address for a full refund:

AHAVA NA LLC
co/ADS
614 Route 303
Blauvelt, NY 10913

Please allow 10 business days to process your return and credit your account for your purchase. Customers are responsible for the cost of shipping any purchases for return. We regret that we can’t refund shipping and handling charges.

If you receive a damaged product, contact Customer Service immediately and we’ll arrange a replacement for you.

[email protected] or call 1(800) 366-7254




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