FAQ

CUSTOMER SERVICE

Email [email protected] or call 1(800) 366-7254

Our Customer Service Team is available: Mon-Fri 9:00 AM - 5:00 PM EST

Please allow up to 24 hours for a response by email

MY ACCOUNT

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Online Security

The security of your order is very important to us. When you place an order, we encode your information using Secure Socket Layer (SSL) encryption technology and government-approved encryption software, the most advanced consumer online security technique to date. Your order will be placed safely and securely.

Find a Store Near You

Use our Store Locator to find a retail store in your area that carries Ahava products: Just select the "Ahava Near You" button on the bottom of your screen.

Observed Holidays

Holiday Date  Day
New Year's Day (observed)  January 1 Monday
Martin Luther King Day January 15 Monday
Presidents' Day February 19 Monday
Good Friday / Passover March 30 Friday
Memorial Day May 28 Monday
Independence Day July 4 Wednesday
Labor Day September 3 Monday
Rosh Hashanah September 10, 11 Monday, Tuesday
Yom Kippur  September 19 Wednesday

SHIPPING COSTS & DELIVERY TIMES

Shipping method Cost Standard shipping $8.95 2-day delivery $19.95 Next day delivery $25.95.

SHIPPING & PAYMENTS

Shipping

Delivery is available within the continental United States, Alaska, Hawaii and Canada. Get free shipping on orders over $75; choose UPS Ground (2-7 business days) for free shipping within the continental United States. Orders less than $75 will be charged $8.95 for standard UPS Ground shipping. Both statements are true. UPS will not ship to a P.O box Orders are processed by our warehouse within 24-48 hours and are shipped Monday through Friday, excluding holidays listed below.

Expedited Shipping

Expedited orders received before 1:00pm EST Monday through Friday (excluding holidays) will be shipped out the same day. Orders received after 1:00pm EST will ship the following business day. We apologize for the inconvenience, but UPS 2nd Day Air and Overnight orders cannot be delivered on Saturdays.

Hawaii & Alaska

All orders to Hawaii and Alaska ship 2-Day UPS Delivery with a flat rate cost of $19.95 for all orders. ShopRunner delivery is not currently available for these destinations.

Canada

All orders to Canada ship USPS with a flat rate cost of $25.95 for all orders. Shipments arrive within 10-21 days, and are subject to applicable duties and customs fees.

Payments

We accept all major credit cards, including Visa, MasterCard, American Express, Discover, PayPal and debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to New York, Kentucky, Indiana, Illinois, Michigan, Pennsylvania, Wisconsin, Washington, and California. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required Sales Tax will be applied to any shipments to New York where the AHAVA NA LLC offices are located. This will automatically be added to your invoice from AHAVA NA LLC).

RETURNS

If you're not completely satisfied with your purchase, we offer a no-risk 30-day money-back guarantee. Simply return your product with fifty percent or more remaining in the container, along with your order number and full contact information for a full refund:

AHAVA NA LLC
co/ADS 614
Route 303
Blauvelt, NY 10913

Allow 10 business days to process your return and credit your account for your purchase. Customers are responsible for the cost of shipping any purchases for return. We regret that we can't refund shipping and handling charges.

If you receive a damaged product, contact our Customer Service Team immediately to arrange a replacement for you. Contact us at 1(800) 366-7254 or email [email protected]

DEEPER THAN BEAUTIFUL

Ahava products are designed based on your body's human nature. And created not to add to your skin, but to activate what's already in it. Ahava products are made with love, from its ingredients to the recyclable packaging.

Products are made with vegan-based ingredients, allergy tested and approved for sensitive skin.

No parabens, SLS/SLES, petroleum, harsh synthetic ingredients or GMOs..

What makes Ahava's skincare products different?

All Ahava products are made with naturally potent ingredients from the Dead Sea, which are blended to give best results for a variety of skincare needs. Ahava has exclusive access to raw Dead Sea minerals, so all Ahava products are guaranteed to contain the highest, most effective concentrate of Dead Sea ingredients.

What makes the Dead Sea special?

Since ancient times, the Dead Sea has been a spa and medicinal tourism destination for people all over the world.

Its unique geological location at the lowest point on Earth makes it rich in variety of minerals with proven therapeutic and skincare benefits. For example, Dead Sea water comprises 32% minerals-a higher mineral concentrate than water anywhere else on the planet.

Ahava makes skincare products from Dead Sea byproducts (mud, salt, crystals and water) that contain concentrated levels of minerals and nutrients (magnesium, sodium, phosphates and bromides) essential to maintaining healthy, youthful-looking skin.

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