FAQ

CUSTOMER SERVICE

Email [email protected] or call 1(800) 366-7254

Our Customer Service Team is available: Mon-Fri 9:00 AM - 5:00 PM EST, excluding Observed Holidays.

Upcoming Observed Holidays include Thanksgiving, November 23-24 and Christmas, December 25.

As your inquiries are high priority to us, we will respond within 24 business hours of our operating hours.

Please submit only one ticket to ensure the quickest response. Thank you for shopping Ahava.com.

MY ACCOUNT

Create an account to be the first to know about exclusive special offers, new arrivals, and more. Get started now and sign up!

Online Security

The security of your order is very important to us. When you place an order, we encode your information using Secure Socket Layer (SSL) encryption technology and government-approved encryption software, the most advanced consumer online security technique to date. Your order will be placed safely and securely.

Find a Store Near You

Use our Store Locator to find a retail store in your area that carries Ahava products: Just select the "Ahava Near You" button on the bottom of your screen.

Observed Holidays

Holiday Date  Day
New Year's Day (observed)  January 1 Monday
Martin Luther King Day January 15 Monday
Presidents' Day February 19 Monday
Good Friday / Passover March 30 Friday
Memorial Day May 28 Monday
Independence Day July 4 Wednesday
Labor Day September 3 Monday
Rosh Hashanah September 10, 11 Monday, Tuesday
Yom Kippur  September 19 Wednesday
Thanksgiving November 22, 23 Thursday, Friday
Christmas Day December 25 Tuesday

SHIPPING COSTS & DELIVERY TIMES

Shipping method Cost Standard shipping $8.95 2-day delivery $19.95 Next day delivery $25.95.

SHIPPING & PAYMENTS

Shipping

Delivery is available within the continental United States, Alaska, Hawaii and Canada. Get free shipping on orders over $75; choose UPS Ground (2-7 business days) for free shipping within the continental United States. Orders less than $75 will be charged $8.95 for standard UPS Ground shipping. Both statements are true. UPS will not ship to a P.O box Orders are processed by our warehouse within 24-48 hours and are shipped Monday through Friday, excluding holidays listed below.

Expedited Shipping

Expedited orders received before 1:00pm EST Monday through Friday (excluding holidays) will be shipped out the same day. Orders received after 1:00pm EST will ship the following business day. We apologize for the inconvenience, but UPS 2nd Day Air and Overnight orders cannot be delivered on Saturdays.

Hawaii & Alaska

All orders to Hawaii and Alaska ship 2-Day UPS Delivery with a flat rate cost of $19.95 for all orders. ShopRunner delivery is not currently available for these destinations.

Canada

All orders to Canada ship USPS with a flat rate cost of $25.95 for all orders. Shipments arrive within 10-21 days, and are subject to applicable duties and customs fees.

Payments

We accept all major credit cards, including Visa, MasterCard, American Express, Discover, PayPal and debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to New York, Kentucky, Indiana, Illinois, Michigan, Pennsylvania, Wisconsin, Washington, Minnesota and California. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required Sales Tax will be applied to any shipments to New York where the AHAVA NA LLC offices are located. This will automatically be added to your invoice from AHAVA NA LLC).

RETURNS

If you're not completely satisfied with your purchase, we offer a no-risk 30-day money-back guarantee. Simply return your product with fifty percent or more remaining in the container, along with your order number and full contact information for a full refund:

AHAVA NA LLC
co/ADS 614
Route 303
Blauvelt, NY 10913

Allow 10 business days to process your return and credit your account for your purchase. Customers are responsible for the cost of shipping any purchases for return. We regret that we can't refund shipping and handling charges.

If you receive a damaged product, contact our Customer Service Team immediately to arrange a replacement for you. Contact us at 1(800) 366-7254 or email [email protected]

DEEPER THAN BEAUTIFUL

Ahava products are designed based on your body's human nature. And created not to add to your skin, but to activate what's already in it. Ahava products are made with love, from its ingredients to the recyclable packaging.

Products are made with vegan-based ingredients, allergy tested and approved for sensitive skin.

No parabens, SLS/SLES, petroleum, harsh synthetic ingredients or GMOs..

What makes Ahava's skincare products different?

All Ahava products are made with naturally potent ingredients from the Dead Sea, which are blended to give best results for a variety of skincare needs. Ahava has exclusive access to raw Dead Sea minerals, so all Ahava products are guaranteed to contain the highest, most effective concentrate of Dead Sea ingredients.

What makes the Dead Sea special?

Since ancient times, the Dead Sea has been a spa and medicinal tourism destination for people all over the world.

Its unique geological location at the lowest point on Earth makes it rich in variety of minerals with proven therapeutic and skincare benefits. For example, Dead Sea water comprises 32% minerals-a higher mineral concentrate than water anywhere else on the planet.

Ahava makes skincare products from Dead Sea byproducts (mud, salt, crystals and water) that contain concentrated levels of minerals and nutrients (magnesium, sodium, phosphates and bromides) essential to maintaining healthy, youthful-looking skin.

What is Mineralist?

Mineralist Rewards is the loyalty program for AHAVA.com. This program allows you to earn points for signing up for an account and purchasing online at AHAVA.com. The points can be redeemed towards dollars off future AHAVA.com purchases.

Is there any fee required to join?

There is no fee to join.

How do I join Mineralist?

Joining is easy. Click here to sign up.

How do I earn points?

You can earn points in a number of ways. Receive 1 point for every dollar you spend on eligible AHAVA.com purchases (excluding discounts, taxes, shipping and returns). For every 500 points earned, receive $10 towards your next purchase.

What purchases can I earn points on?

Purchases made on AHAVA.com or through AHAVA Customer Care are eligible to earn Mineralist points. Points are earned at the rate of $1 = 1 point, based on the purchase price of all items. Points will not be earned based on pre-discount pricing, taxes or shipping. Points will not be awarded based on previous purchases or program accruals. Items returned are subject to deduction from your Mineralist account. Eligible purchases are only counted when made after enrollment in the AHAVA Mineralist program. Always remember to sign in to your AHAVA account when making a purchase. When ordering via phone, you will be asked for name, address, phone number or email address to identify you as an AHAVA customer and as a Mineralist member. If you purchase through AHAVA.com as a guest user or do not order through our AHAVA Customer Care and request to use your mineralist account, your purchase will not qualify for points earned toward your AHAVA Mineralist account.

Purchases made at Department Store, Specialty Retail locations or any third-party websites other than AHAVA.com do not qualify for points earned towards your AHAVA Mineralist rewards.

Are points awarded on purchases made before joining Mineralist?

No. Purchases made prior to joining Mineralist are not eligible to earn points.

Do Mineralist reward points expire?

Yes, Mineralist Rewards points expire one year from the date they are added to your account. That means your points balance could change as points you have not redeemed will expire.

How can I view my points balance?

To view your balance and activity, sign into your account and navigate to "My Account" via the drop down located in the upper right corner where "Hi, [your name]" is detailed. Your "Account Dashboard" will highlight your current points total and rewards earned.

How do I redeem points?

To redeem your cash rewards, login to your account and shop AHAVA.com. Within the shopping bag on the upper right side, you'll be able to select reward points in 500 point increments ($10) to be applied to your order. Up to 500 points ($10) can be applied to any single order.

Who do I call with Mineralist questions?

Please contact our Customer Care team with any questions. They can be reached Monday – Friday, 9am-5pm EST by telephone at 1-800-366-7254 or by emailing [email protected]

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