Customer Care

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Orders, Shipping and Delivery

Once you have placed your order on our website, it will be processed by our warehouse within 24 to 48 hours. Orders are then shipped Mondays through Fridays, excluding holidays. We’ll ship as soon as possible, within 2-7 business days from processing your order. You will receive an email as soon as your order has shipped.

Once your order has shipped, you will receive an email with an order tracking number that will give you information on where your package is and when it is scheduled to arrive at your door. Please allow 24 to 48 hours after placing your order to receive the tracking number. If you have not received it within 48 hours, email us at shop@ahava.com so we can help.

Delivery is available within the continental United States, Alaska, Hawaii, and Canada.

We do! All orders over $50 include free shipping.

Unfortunately, we are unable to make any address changes after your order has been placed. Please make sure your order includes the correct shipping address.

Of course! Free samples will be provided with every order so you can try more of our products.

Unfortunately, only one promo code can be used per order.

We accept all major credit card brands including Visa, MasterCard, American Express and Discover. We also accept payment through PayPal, Klarna, Shopay, Apple pay, Google pay and debit cards with the Visa or MasterCard logo. Unfortunately, we do not accept personal checks or money orders.

We understand that mistakes happen. If you wish to cancel an order, please email us at shop@ahava.com, ideally within an hour after placing it, and we will try to help. Cancellation is not guaranteed. We are however unable to cancel an order if it has already shipped.

Our customer service team is available to answer all of your questions. You can email us at shop@ahava.com or call 1(800) 366-7254 toll-free Monday through Friday between 9am and 5pm EST. We’re always happy to help!

Returns and Exchanges

We will issue a full refund and give you your money back on any product container returned at least half full within 30 days. We currently don’t process exchanges, but you can easily return a product and purchase the one you want instead.

Please email us at shop@ahava.com or call us toll-free at 1(800) 366-7254 Monday through Friday between 9am and 5pm EST. Please allow 2-3 business days for your request to be addressed.

Once you contact us about a return, please allow 2-3 business days for your request to be addressed. Once the return is processed, you can expect to see a refund in your bank account within 7 to 10 business days.

Products

Yes. We are proud to have been a vegan brand from the very beginning. Born in the magnificent Dead Sea and constantly striving to honor our natural environment, we made it a founding principle to stay away from animal-derived ingredients. Decades later, we are proud to say our formulations remain vegan.

Absolutely. ‘Clean’ is not just a label for us, it’s a state of mind. We choose our ingredients mindfully and only use products that are kind to your skin and non-toxic. They are clearly listed for your examination. We believe in honoring nature’s offering and strive to give you the best that the Dead Sea has to offer, free from superfluous nasties. There are no traces of potentially harmful ingredients in any of our products so you can use them with real peace of mind.

No. While we do heavily rely on naturally-sourced ingredients, we also use active ingredients made by scientists in our labs for our product formulations. There are no traces of potentially harmful ingredients in any of our products so you can use them with real peace of mind.

No. As a vegan brand, we never perform tests on animals or use any animal-derived ingredients. Honoring our natural environment and its fauna is a founding principle for AHAVA.

Patented in 1989, Osmoter™ is our exclusive signature blend of potent minerals sourced directly from the Dead Sea. Created through natural solar evaporation of Dead Sea water, it contains balanced levels of some of the most essential minerals for your skin including Magnesium, Sodium, Potassium and Calcium. You can think of it as a ‘moisture magnet’: it acts as an osmotic pump bringing moisture from the depths of the skin up to the epidermis at the surface, improving overall nutrition and hydration. All of our products include Osmoter™.

Our factory, laboratories and research centers are all located on the shores of the Dead Sea, surrounded by the salt-rich water and desert dunes. We are the only cosmetic company to have its facilities in the region. Observing this unique environment everyday right outside of our windows is a constant reminder of our reliance on nature and the importance of honoring and safeguarding it.

We believe in the unstoppable powers of nature and science combined. That is why we have our own in-house Research and Development team made of dedicated scientists working to transform the ancient natural beauty secrets of the Dead Sea into modern result-driven skincare. With a dozen patents and innovations under their belts, our researchers are focused on creating new ways for the skin to strengthen and rejuvenate itself. Our Formulation Laboratory is a world leader in high electrolyte colloidal systems for cosmetic application and our Skin Biotechnology Laboratory is one of the world’s most advanced research laboratories, investigating the biological effects of minerals on skin. Our scientists collaborate with universities and research institutes worldwide and frequently publish findings in major scientific journals.

Safety

Yes. Parabens are a type of preservatives widely used in the cosmetic industry that are often linked to allergic reactions, skin rashes and irritations. For that reason, there are no Parabens in any of our products.

Yes. Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES) are commonly used foaming detergents which dermatologists believe to be causing damage to the skin’s natural barrier. They also play a role in the development of skin disorders. For that reason, there are no SLS/SLES in any of our products.

Yes. Genetically Modified Organisms are natural elements that have had their genetic code changed by man to be something they are not naturally meant to be. We believe honoring nature is key to achieving wellbeing and beautiful skin. For that reason, there are no GMOs in any of our products.

Yes. microbeads are tiny plastic particles often used in exfoliating products, which cannot be filtered in our water systems and end up in lakes and oceans, where they may be mistaken for food by fish and other wildlife. As an environmentally conscious brand, we prefer to use natural exfoliants instead. For that reason, there are no microbeads in any of our products.

Yes. In addition to banning Parabens, SLS/SLES, GMOs and Microbeads, we do not use any Phthalates, Mineral oils, Alcohol, Petroleum or other ingredients that can harm your skin. You can use our products with real peace of mind: we only use ingredients kind to your skin.

Yes. All of our products undergo dermatological testing. They are also allergy tested and approved for sensitive skin. Products meant for use around the eyes are also ophthalmologically tested and fragrance-free.

Many of our products are safe for pregnant women, but we do recommend that you consult your physician before using any of our products during your pregnancy.

Sourcing

The Dead Sea is the world’s largest source of minerals credited with improving the skin’s appearance. Minerals such as Magnesium, Sodium, Potassium and Calcium are essential to supporting the skin’s own processes. With age and our modern lifestyle, the level of minerals in our skin declines. That is why people from all over the world have sought the benefits of the Dead Sea for skin vitality and youthfulness: Its water is made of 34 percent solid minerals – ten times more than any other body of water in the world. Combined with other wonders of the lowest place on earth, such as purifying mud, invigorating salts and powerful desert plants, we embrace our natural environment and aim to transport you on your very own journey to the Dead Sea.

Honoring our environment and safeguarding nature are top priorities for us. Our extraction process is eco-friendly and does not pollute or damage the delicate ecological balance of the Dead Sea. That’s why we have exclusive rights to extract minerals from its water. To do so, we use natural solar evaporation. We also pioneered a natural wastewater system using flora to filter waste and allowing us to return clean water back to mother nature.

Yes. It is very important for us to be mindful of our environment and its future. That is why we employ green, sustainable methods at every stage of our product circularity. We also pioneered a natural wastewater system using flora to filter waste and allowing us to return clean water back to mother nature in our production process.